Essay on The Importance of Communication in an Organization
2461 Words10 Pages
Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the…show more content…
By being aware of the interpersonal communication skills, managers can understand an employee’s attitudes and beliefs through the verbal and non-verbal gesture they offer. For instance, a manager who is aware of interpersonal communication skills will be able to pick on an employees attitudes and beliefs towards a designated job and being able to attune the job requirements to the preferences of the employee.
In addition, understanding different models of communication enable members inside and outside an organisation to depict different messages being provided by the employee or customer and develop their communication skills. The Shannon and Weaver model of communication was developed to show the effects of communication between two people (Kikoski, 1993). In the Shannon and Weaver model, a message is encoded (via a symbolic form) from a source (the sender) through a medium called a channel, and decoded (retranslated) by the receiver. However, the message can be interrupted by a process called noise and can result in discrepancy and sometimes negative feedback from the receiver (Bowman and Targowski, 1987). In response to the Shannon and Weaver model of communication, through the identification of any noise within the communication process, as a result of the manager level of attunement in communication skills, the encoded
Essay about The Importance of Communication in Business
2487 Words10 Pages
“Communication can be defined as the exchange of verbal and nonverbal information between a sender and receiver” (Swaab, 2009). Communication certainly takes on many forms. In any given circumstance, communication serves as the very backbone in the skeleton of any business. Without its proper use, conversing all that needs to be done would cease in taking place and certainly cripple a company. Simply, doing business requires much communication.
Planning is essential in conducting business. Knowing how to properly communicate these plans from management roles to subordinates requires the skill of communication. From persuading a customer to buy a product or service to merely giving out information regarding your business to…show more content…
To go on, body language is certainly an indirect means of communicating what a person is thinking. Some examples of non-verbal communication include pictures, company logos, gestures, body language, who sits where in a meeting, and even how long someone is kept waiting. Non-verbal communication, in the terms of a mimic, gesture, physical appearance, and even tonality of expressions, can leave a lasting effect to those who business is done. An individual, no matter what position that is held, should practice their communication skills, especially non-verbal, as a sign of a mutual respect.
When practicing face-to-face communication, “55% of the communication is through body language, 38% is through tone of voice, and 7% is through actual words that are spoken” (Filek, 2001). However, when communication is taking the place over the phone, “82% is through tone of voice and 18% is through chosen words used” (Filek, 2001). When it comes to communication, something is always being sold. The sender has the task of ensuring that their body language and tone of voice is conveying the precise message to which they had intended to portray.
There are several elements that make up the process of proper communication. There should be some component of a greeting from both the sender and the receiver. Welcoming the other promotes active listening. To go on, both parties must be aware of the